Technical Support Officer

Inbox Business Technologies is seeking a motivated Technical Support Officer to join our dynamic team. In this role, you will be responsible for providing exceptional technical support to our clients, addressing a variety of hardware and software issues, and ensuring overall client satisfaction.

As a Technical Support Officer, your primary duties will include troubleshooting technical problems, guiding users through solutions, and maintaining detailed records of customer interactions and resolutions. The ideal candidate will demonstrate excellent communication skills, a strong technical background, and the ability to manage multiple tasks effectively.

• Respond promptly to customer inquiries and provide technical support through various channels.
• Troubleshoot hardware and software issues effectively, ensuring timely solutions.
• Assist clients with software installations and configuration.
• Document all customer interactions in the helpdesk system for future reference.
• Identify recurring issues and escalate them to the appropriate departments.
• Stay updated on the latest technological advancements and company products.
• Work collaboratively with team members to enhance service delivery.