Job Description
Overview:
Howmuch Pvt Limited is seeking a Technical Support Associate for its Retail and Restaurant Management and POS Solutions, Howmuch (https://www.howmuchpos.com) and Foodnerd (https://www.foodnerdpos.com).
Major Duties & Responsibilities:
- Set up hardware and install and configure software and drivers.
- Maintain and repair technological equipment (e.g. routers) or peripheral devices.
- Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.).
- Perform regular upgrades to ensure systems remain updated.
- Troubleshoot system failures or bugs and provide solutions to restore functionality.
- Arrange maintenance sessions to discover and mend inefficiencies.
- Offer timely technical support and teach users how to utilize computers correctly.
- Close new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
- Protects organization's value by keeping information confidential.
- Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Adhering to company's policies, standards and procedures in the performance of job duties.
Qualifications:
- Proven experience as computer technician or similar role.
- Thorough knowledge of computer systems and IT components.
- Good knowledge of internet security and data privacy principles.
- Excellent troubleshooting skills.
- Exceptional organizing and time-management skills.
- Strong verbal and written communication skills are critical.
- Relevant certifications (e.g. CompTIA A+) will be an advantage.
- Experience/Knowledge of Hubspot CRM is a plus.
Key Benefits:
- Competitive commission structures that reward your work
- Bonuses and Commissions
- Accelerated learning and career growth!
