Job Description
As a Technical Support Advisor (TSA), you will play a crucial role in welcoming new clients, facilitating seamless setup, and fostering strong client relationships. You will act as a liaison between our company and clients, ensuring that our technical solutions meet their needs and objectives.Responsibilities:
- Collaborate with clients and internal teams to facilitate smooth onboarding and integration processes.- Obtain necessary data and information from clients to ensure timely setup completion.- Act as the first point of contact for clients, addressing concerns and escalating issues as needed.- Conduct client training sessions and ensure readiness to utilize our services effectively.- Proactively manage client expectations and provide regular updates to ensure satisfaction.- Resolve client technical issues promptly and effectively, focusing on client retention and revenue optimization.- Collaborate with internal departments to ensure timely issue resolution and accurate client setup.- Continuously strive to enhance service quality and client satisfaction.
RequirementsQualifications:- Strong interpersonal skills with the ability to work effectively with diverse clients and team members.- Exceptional problem-solving abilities with a focus on efficiency.- Effective communication skills, both verbal and written, to engage with stakeholders at all levels.- Proactive attitude with a commitment to learning and professional growth.- Ability to prioritize tasks, take ownership, and deliver results in a fast-paced environment.- Collaborative mindset with the capacity to work independently and within a team.- Working knowledge of SQL, Javascript, Databases, APIs, and HTML.- Previous experience in technical support or integration roles, preferably in a client-facing capacity.- Demonstrated history of successful client issue resolution.- Graduation degree preferred in a relevant field such as Computer Science, or IT.- Proficiency in English is must
BenefitsCompetitive salary and benefits.Required to travel to client side on business needs.Professional growth in an inclusive company culture.
D.engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
