Technical Content Writer

DigitalOcean (NYSE: DOCN) simplifies cloud computing so builders can spend more time creating software that changes the world. With our mission-critical infrastructure and fully managed offerings, DigitalOcean enables startups and small and medium-sized businesses (SMBs) to rapidly deploy and scale modern applications. As a remote-first organization, our employees, like our customers, are based around the world.

We are looking for a highly responsible, independent and disciplined Technical Content Writer/KnowledgeBase Engineer having exceptional communication skills, who is able to empathize with customer needs and creatively share technical knowledge to our customers through KnowledgeBase articles. 

• Take full ownership of the KnowledgeBase domain, managing it end-to-end.
• Create new KnowledgeBase articles and update existing ones regularly.
• Collaborate with cross-functional teams and clients to foster an open culture and identify the need for KnowledgeBase content.
• Develop clear, concise, and comprehensive content to help customers easily navigate and utilize the KnowledgeBase.
• Monitor and track KPIs related to KnowledgeBase article performance.
• Keep a close eye on keyword searches and customer interactions with the KnowledgeBase.
• Conduct quick analysis to determine KnowledgeBase needs.
• Assist Product Managers and Support teams in planning KnowledgeBase content creation ahead of feature releases.
• Provide prompt updates and communicate realistic timelines (ETAs) for KnowledgeBase creation or updates to stakeholders.
• Attend feature demos to gather insights and create exceptional KnowledgeBase articles.
• Identify areas for improvement in existing KnowledgeBase articles.
• Ensure the help center is always up-to-date with relevant, accurate information.
• Maintain a catalog of all KnowledgeBase articles, tracking cross-functional requests for easy reporting and observability.
• Continuously suggest and implement new ideas to enhance the overall KnowledgeBase experience.
• Conduct competitive research on KnowledgeBase content and best practices.
• Optimize articles for SEO to ensure high search engine ranking.
• Create video tutorials and guides to complement how-to content.
• Provide monthly reports on key metrics and performance indicators.
• Approach content creation with a customer-first mindset, thinking outside the box.

• 2-5 years of technical content-focused experience, with demonstrated business results.
• A Bachelor's or Master's degree in a relevant field, such as Computer Science, Linguistics, Journalism, Communications, or a related discipline, with a focus on technical writing.
• Exceptional writing skills, with the ability to understand and explain technical information clearly.
• Excellent attention to detail to ensure accuracy in content creation.
• Empathy, with a genuine understanding of user challenges and the ability to address them effectively.
• Strong interpersonal and communication skills for collaborating with teams and clients.
• Ability to multitask and perform efficiently under tight deadlines.
• Natural curiosity about technology and eagerness to learn new tools and concepts.
• Data-driven mindset to analyze content performance and make informed decisions.
• Ability to work independently while also being a productive team player.
• Basic understanding of the LAMP stack and web hosting environments.
• Basic knowledge of PHP-based applications such as WordPress and Magento is a plus.

• We are proud to work here. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud computing so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions. 
• We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
• We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support your overall well-being, from one-time work from home stipend to wellness allowance to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
• We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program. 
• We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

*This is a hybrid role

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