Job Description
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
YOUR TASKS
- Responsible for supervising, managing and motivating team members on a daily basis.
- Ensure seamless processing of all pick-up and delivery (PUD) activities.
- Investigate service incidents related to PUD and ensure all KPIs are met on a daily basis.
- Ensure uniform workload distribution on all PUD routes; conduct regular route optimization and pick-up & delivery optimization (PUDO) activities.
- Conduct regular performance dialogue sessions, morning briefings and performance evaluation meetings.
- Attend to service center needs efficiently at all times.
YOUR PROFILE
- Typically requires a Bachelor's Degree (or equivalent) with at least 2-3 years’ experience in a similar role.
- Strong interpersonal, team management and follow-up skills.
- Able to meet deadlines and targets in a challenging environment.
- Able to work under pressure and flexible working hours.
OUR OFFER
- Strong career support in an international environment.
- Great culture and colleagues.
- Multifarious benefit program.
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
