- Provide high-quality support and guidance to clients' functional teams, ensuring smooth and efficient communication. - Troubleshoot and resolve incidents promptly, utilizing problem-solving skills to address issues effectively. - Collaborate with internal teams to ensure a comprehensive understanding of the client's environment and specific needs. - Maintain detailed and accurate documentation of support interactions and resolutions. - Work across rotational shifts, including night shifts and weekends, to support clients in different time zones.
Requirements
Experience: Proven experience in a support engineer or related role, with a strong understanding of customer service best practices.
Communication Skills: Excellent verbal and written communication skills, with the ability to engage and articulate solutions clearly to clients and team members.
Problem-Solving: Sharp analytical skills with a proactive approach to identifying and resolving issues.
Flexibility: Willingness to work rotational and night shifts, as well as weekends, to meet the support needs of clients.
Client Interaction: Demonstrated experience in engaging with clients' functional teams to understand requirements and deliver effective support.
