Description :
Please note this is a proactive pipeline. We are maintaining an active talent pool for future job openings.
Grade Level: L1/L2
Location: Islamabad
What is Expert/Specialist NOC Supervision?
Working in 24 x 7 – Shifts for fault monitoring, troubleshooting/providing first level support for ongoing issues related to IT and Core domains. The role reports directly to the Manager Core Supervision and this team comprises of 5 team members.
What does Expert/Specialist NOC Supervision - Core do?
Key Responsibilities:
- Fault Monitoring and reporting for Core nodes
- Engagement and escalation to all stakeholder teams
- Planned Network activities support
- NMS Health Checks
- Service Requests Handling
- Health Checks of various platforms/tools
Key Deliverables:
- Alarm monitoring of various domains like CS Core, PS Core, IN and VAS
- Service impact calculation of outage incidents
- IN complaints handling
- IMEI Whitelisting service requests handling
- Netcool Health Check for auto escalations
- Major KPI trends monitoring and reporting
- Provide support to field teams for Network Planned Activities and to do pre-post verifications
- ServiceNow Health Check to ensure smooth working of all auto and manual escalations
What does Expert/Specialist NOC Supervision - RAN do?
Key responsibilities:
- Fault Monitoring and reporting for RAN nodes
- Battery theft reporting
- Planned Network activities support
- Preventive Maintenance support
- Inventory Management support
- NMS Health Checks
- Site Database Management
- Service Requests Handling
- Health Checks of various platforms/tools
Key Deliverables:
- Multiple Sites Down/Multiple Sites Fluctuations reporting
- Outage/fluctuations reporting amid power breakdown or bad weather
- BSC/RNC Alarms reporting
- Huawei Battery Alarms Monitoring and ATPs
- Trouble Tickets for single site issues (Telco alarms, fluctuations, prolonged outage, stuck environmental alarms etc)
- Netcool Health Check for auto escalations
- Preventive Maintenance: portal and users management being custodians of end-to-end process
- Database maintenance through Inventory Management portal
- Site Lock/Unlock requests handling as per SOP
- Provide support to field teams for Network Planned Activities
- NOC Live App audit and maintenance
- ServiceNow Health Check to ensure smooth working of all auto and manual escalations
- Corrective Maintenance
- Daily reports
What does Expert/Specialist NOC Supervision - TXN & FIX do?
- Hands on experience on Huawei and Ericsson MW, Optical (including OTN & DWDM, WSON) & IP nodes.
- Escalating and follow up for early resolution of all persistent analytical problems including cross-domain analysis (RAN/TXN/IP/Core/FIX) according to SLA.
- Data reconciliation & enrichment in development of TXN (MW+ optical)/IP reports (both existing/newly developed) via Tableau for analytical domain.
- Proactive Analysis/ good troubleshooting & analytical skills, i.e. perform detailed analysis for repetitive outages to find the root cause and support concern teams for the earlier resolution.
- Responsible to enable and guide the process to newly hire team members for troubleshooting and identification of all TXN/IP related issues.
- Ensure Network L1 support to Nationwide operational field teams.
- Handling Nationwide activities (Roll out/ND/Operations).
- Highlighting and identifying network fault, follow up till closure
What does Expert/Specialist NOC Supervision - NSS & IT do?
Key responsibilities
- Fault Monitoring and reporting for IT nodes.
- Engagement and escalation to all stakeholder teams
- Planned Network activities support.
- NMS Health Checks
- Service Requests Handling
- Health Checks of various platforms/tools
Key Deliverables
- Alarm monitoring of various IT nodes. Must have a good knowledge of Infra
- Service impact calculation of outage incidents.
- JAZZCASH and Cloud Monitoring
- OSS tools Health Check for auto escalations
- Major KPI trends monitoring and reporting.
- Provide support to field teams for Network Planned Activities and to do pre-post verifications.
- Notifications Tool Health Check to ensure smooth working of all auto and manual escalations.
Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.
Requirements
Experience and Educational requirements
- B.S. or B.Sc. Electrical/Telecom/Computer Engineering
- Prior working Experience in a NOC Environment.
- Hands on experience with Huawei, ZTE and Nokia RAN equipment.
- Willing to work in shifts, on holidays & emergencies.
Soft skills and technical skills required
- Good understanding of RAN technologies (2G/LTE)
- Thorough know-how of network topologies and their inter-working
- Good understanding of basic call flows for 2G/4G.
- Hands-on experience of NMS systems and associated software tools.
- Fault Management Procedures & Industry Practices.
- Deep understanding of Network Operations Environment.
- Customer Centric Approach to facilitate the internal customer teams.
- Computer Proficiency, MS Office must include MS Visio & Power point.
- Good Communication and Presentations skills.
Benefits
Why Join Jazz?
As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.
As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 70 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.
