Job Description
Description :Title: Specialist Communication UnitGrade Level: L1Location: IslamabadLast Date to Apply: 12/31/2024Job Description:As a Communication Unit Specialist at Jazz, you will be responsible for responding to customer queries and complaints received via email channels, ensuring accurate and timely resolution. Reporting to the Communication Unit Team Leader, you will play a key role in delivering high-quality customer service and enhancing customer satisfaction.RequirementsKey Responsibilities:1. Customer Query Resolution: · Respond promptly to customer queries and complaints received via email channels, ensuring accuracy, professionalism, and timely resolution. · Adhere to established service level agreements and key performance indicators to meet or exceed performance targets for productivity and quality. 2. Quality Assurance and Compliance: · Maintain high standards of quality and professionalism in all customer interactions, adhering to company policies, procedures, and service standards. · Conduct regular self-assessments to ensure compliance with quality and performance metrics and make improvements as needed. 3. Process Improvement and Efficiency Enhancement: · Contribute ideas for process improvements and efficiency enhancements to streamline customer service delivery and improve productivity. · Participate in training and development activities to enhance skills and knowledge related to email communication and customer service. 4. Collaboration and Teamwork: · Collaborate effectively with team members and other departments to address customer issues and improve overall service delivery. · Share best practices and lessons learned with the team to promote a culture of continuous learning and improvement. 5. Customer Experience Enhancement: · Demonstrate professionalism, empathy, and effective communication skills in all customer interactions to ensure positive customer experiences. · Proactively identify opportunities to enhance the customer experience and exceed customer expectations, contributing to improved customer satisfaction and loyalty. BenefitsWhy join Jazz?As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 70 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.
