SOC Assistant

Background Diversity, Equity and Inclusion are core principles at UNDP:  we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks. Job Purpose and Organizational ContextA Security Operations Centre (SOC) is a cost-shared resource, established to support the safety and security of personnel, premises, assets and operations working for various organizations covered by the United Nations Security Management System (UNSMS). The SOC monitors, facilitates and coordinates the communications of data and voice messages using the security communications system (SCS), within one or more operational areas. Additionally, responsibilities can include maintaining administrative data supporting security communications, such as aggregating contact data for UNSMS personnel, offices, vehicles and emergency services   Duties and Responsibilities This position will be supporting key functions and operations of the United Nations. The role  of a SOC Assistant can be challenging and unpredictable as they may be required to respond  and assist callers in need of immediate assistance. They will have the responsibility to pass  key information and instructions in a timely and calm manner to UNSMS personnel and  others, as required. At times, the work will be fast paced and intense, but highly rewarding as the Assistants will be part of a response and support team which contributes to the work of the United Nations. The incumbent will gain valuable experience and skills while working with people from a broad range of cultures and professional backgrounds. Security Operations Centre (SOC) is functioning 24/7 however incumbent will be required to work in duty shifts respectively,Under the direct supervision of the UNDSS SOC Supervisor, the incumbent will perform the following duties: Operational:  Receives, transmits or relays security and safety messages and information on behalf of the Designated Official/Area Security Coordinator/Senior Security Personnel (as applicable) via all identified means of communication to personnel.  On receipt of notifications of security and safety incidents, escalates these via the appropriate and defined channels for follow-up and support.  Using the SCS, monitors the movement of field missions, as defined by the Security Risk Management (SRM) process and appropriate local standard operating procedures (SOPs). Based on the local SOPs facilitates the provision of immediate support to the UNSMS and NGO personnel involved in security or safety incidents; alerts the response and support functions through the appropriate and defined channels, gives the necessary feedback and input to the personnel involved in the incidents, maintains the communication link to personnel, acts in an overall supportive role. Records all information and communications related to these incidents.  Notifies the respective UNSMS organization or NGOs security focal points when their personnel are involved in a security or safety incident.  Monitors the usage of the SCS and ensures it is used according to established SOPs; guide personnel on appropriate behaviour when using the SCS. Verifies the operational status of the SCS to ensure that personnel can use or access the SCS and that the SCS is functioning properly. Reports any anomalies to the appropriate authority for further action or guidance.  Undertakes personnel headcount in accordance with instructions from the Designated Official /Area Security Coordinator /Senior Security Professional (as applicable), or an established SOP in a timely and accurate manner.Administrative: Maintains the contact and residence details of all UNSMS personnel and their eligible dependents (and if applicable contact details of NGOs and implementing partners), and the contact details of premises and vehicles.  Maintains the UN warden lists Maintains the contact details of the response team emergency services and support structures of host government, local authorities and contracted private security companies; direct personnel to the nearest one during times of security or safety incidents. Maintains records and logs of actions and communications undertaken to support security or safety incidents or any other critical communications. Prepares and submits reports, as directed by the most senior security professional.The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.Institutional ArrangementUnder the overall supervision of the Chief Security Advisor, and the direct supervision of the UNDSS SOC Supervisor, SOC Assistant will be responsible for supporting the UNSMS with the daily operations of the SCS ensuring high quality and accuracy of work. CompetenciesAchieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadlineThink Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvementsLearn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedbackAdapt with Agility:LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexibleAct with Determination:LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confidentEngage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationshipsEnable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discriminationCross-Functional & Technical competenciesCommunications:  Writing and editingAbility to create and/or edit written content in different UN languages.Business Development: Knowledge GenerationAbility to research and turn information into useful knowledge, relevant for content, or responsive to a stated needBusiness Direction & Strategy: Effective DecisionMaking Ability to take decisions in a timely and efficient manner in line with one’s authorities, area of expertise and resourcesSecurity Services: Security risk management Ability to assess threats and risks, identify and oversee implementation of mitigation measures, including ability to design and test security plans Security Services: Security information management Analytical capabilities to process diverse security information and develop recommendations Business Management: Customer Satisfaction/Client Management Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs. Required Skills and Experience Education: Secondary education is required. OR University degree in Political Science, Military Studies, Security Management, Management or a relevant field will be given due consideration, but it is not a requirement. Applicable security, police and/or military training is desirable. Experience: Minimum of 4 years with secondary education (high school) or 1 year (with bachelor’s degree) of relevant security experience is required. Required Skills:  Computer skills and information management/processing experience. Desired skills: Good understanding of computer-based tools such as MS Office Suite and other computer-based, web and smartphone applications. Experience with radio, satellite and web-based communications is an asset. Prior working experience within the UN system, an international NGO, or another international organization is desirable. Required Language(s): Fluency in the UN language of the duty station (English) is required. Fluency in the national language of the duty station (Urdu) is required for local staff. Knowledge of local language(s) used in the operational area is desirable Disclaimer Important information for US Permanent Residents ('Green Card' holders)  Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment.  UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications. Applicant information about UNDP rosters Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements. Non-discrimination UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. 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