Job Description
Phase 1: Current State Assessment and Requirements Gathering
3.1.1. Stakeholder Engagement:
- Lead the engagement with Pakistan Customs officials, other relevant government agencies (OGAs), and trade bodies to gather comprehensive requirements and feedback on the new WeBOC system.
- Conduct workshops, focus group discussions, interviews, or surveys to understand stakeholder needs, expectations, and pain points with the existing system.
- Document and analyze stakeholder requirements, ensuring they are incorporated into the design and development of the new WeBOC system.
3.1.2. Customs Domain Expertise:
- Provide expert advice on all aspects of customs operations, including imports, exports, transit trade, warehousing, and risk management.
- Review and analyze existing customs procedures and identify areas for improvement and modernization.
- Ensure the new WeBOC system complies with relevant national and international regulations and standards.
- Deliverable: A comprehensive report on stakeholder requirements, including recommendations for modernization and alignment with international best practices.
3.2. Phase 2: Future State Design and Collaboration
3.2.1. Develop Use Cases:
- Collaborate with the Strategic Advisor, Product Strategy, Management & Delivery Lead, and the AI, Data & SW Architecture Lead to develop detailed use cases/user stories for the new WeBOC system.
- Provide domain expertise to ensure the use cases accurately reflect customs procedures, regulatory requirements, and stakeholder needs.
- Contribute to the prioritization of use cases based on their criticality and alignment with PSW's and Federal Board of Revenue’s strategic goals.
3.2.2. Design Risk Management Framework:
- Collaborate with the relevant stakeholders including the Strategic Advisor, Product Strategy, Management & Delivery Lead, AI, Data & Software Architecture Lead, and other allied stakeholders on the design of a comprehensive risk management framework for the new WeBOC system, ensuring best international risk management practices are incorporated.
- Identify potential risks and vulnerabilities related to customs operations, data security, and trade facilitation.
- Develop mitigation strategies and incorporate risk management considerations into the overall system design.
3.3. Phase 3: Implementation and Knowledge Transfer
3.3.1. Stakeholder Communication and Training:
- Develop and implement communication strategies to keep stakeholders informed about the project's progress and address any concerns.
- Facilitate workshops and training sessions to educate and socialize stakeholders on the new system's features, benefits, and functionalities.
- Develop training materials and knowledge transfer resources for PSW staff and other stakeholders to ensure smooth adoption of the new WeBOC system.
3.3.2. Ongoing Support and Collaboration:
- Provide ongoing support and guidance to the technical team during the implementation and testing phases.
- Collaborate with the AI, Data & Software Architecture Lead to ensure the implemented system aligns with the designed data architecture and risk management framework.
- Contribute to the development of user manuals, documentation, and other knowledge transfer resources.
- Deliverable: Comprehensive training materials and knowledge transfer resources for PSW staff and other stakeholders, along with ongoing support and guidance throughout the implementation phase.
