Join us in Islamabad as a Shipper Experience Executive, where you will play a crucial role in delivering exceptional client service and resolving client issues effectively. The ideal candidate will be responsible for engaging with shippers, addressing their concerns, and ensuring streamlined complaint resolution to enhance productivity and efficiency.
What you will do:
Handle incoming complaints from clients, providing timely and effective resolutions.
Develop a deep understanding of our products/services to identify and resolve issues efficiently.
Forward client concerns to Operations and Sales Team efficiently and follow up to ensure successful resolution
Build and maintain positive relationships with all stakeholders
What we are looking for:
Excellent communication and interpersonal skills
Experience in customer service, support or related field
Understanding of logistics
Proficiency in Microsoft Office Suite
Be able to work independently and as part of a team
Familiarity with CRM and CMS systems and call center software
How we will support youWe are a company that fosters a positive and dynamic environment for personal and professional development, allowing motivated individuals to have a meaningful impact on the business. We offer a highly competitive compensation package with benefits. You will be able to collaborate closely with the company’s leadership, learning from their experience and seeking guidance as needed. We are committed to providing equal employment opportunities and are excited to hear from you.
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