Job Description
About the job Service Support Engineer
- Background and understanding of technical cloud-based MSP workspace and environment.
- Debugging issues for various flavors of Windows, Linux, and Mac.
- Server administration (2008,2012,2016,2019)
- Domain Controllers, Active Directory, DNS, DHCP.
- RMM tools (Kaseya, SolarWinds RMM, Ninja)
- Monitoring alerting tools (Atera, NPM, SAM, DPA, PRTG, ManageEngine, Cacti, Zabbix)
- Alerts configurations and escalations (email, SMS, etc)
- Backups (SolarWinds, Acronis, Symantec, Veeam, Veritas, etc)
- Virtualization concepts (KVM, Citrix, VMware ESXi, Hyper-V)
- Private/Public/Hybrid cloud concepts (AWS, Azure, Google, O365, GSuite)
- OS patching/updating tools (SCCM, SCOM, WSUS, WDS)
- Proxy gateways/firewalls (Cisco ASA, McAfee, Barracuda, PFSense, TMG Forefront)
- Networking concepts (Switching, Routing, TCP/IP, OSI, VLAN, etc)
- Experience with Enterprise Antivirus Software (Sophos, TrendMicro, Kaspersky)
- Good understanding of software and hardware techniques for x86 virtualizations.
- Analyze system logs and identify potential issues with computer systems.
- Talk to clients through a series of actions, either via phone, email, or chat, until theyve solved a technical issue.
- Highly technical, organized, and have excellent communication and people skills.
- A highly motivated individual who thrives in a fast-paced environment.
- Comfortable in both local and global working environments.
- Responsible for documenting the configuration of the system.
- A friendly, positive, and customer-driven attitude
- Effectively multitask and manage competing priorities
- Team player - ready to contribute whatever it takes or play any role on a team to get the job done
- Excellent time management & organizational skills
Education Required:
- BSc. Engineering degree (Electrical/Telecom/Computer)
- Preferred certifications (will be a plus) CCNA, MCSE, MCSA, MCITP, MOS, HCNA, HCIA, CCNA-SECURITY, SolarWinds SCP, VMware, Veeam, O365
Skills
Alerts Configurations Virtualization Concepts RMM Tools
Job Details
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Job Location
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Islamabad Pakistan
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Company Industry
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Other Business Support Services
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Company Type
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Unspecified
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Employment Type
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Unspecified
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Monthly Salary Range
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Unspecified
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Number of Vacancies
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Unspecified