Service Delivery Operations Lead

Project Role : Service Delivery Operations Lead
Project Role Description : Manage end-to-end operations for client deals and delivery capabilities for a complex offering. Own service quality, cost, and leadership of delivery teams. Contribute to solution development, growth and sales.
Must have skills : Service Delivery
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As a Service Delivery Operations Lead, you will be responsible for managing end-to-end operations for client deals and delivery capabilities for a complex offering. You will own service quality, cost, and leadership of delivery teams, and contribute to solution development, growth, and sales. Your typical day will involve overseeing the operations of client deals, ensuring service quality and cost efficiency, leading and managing delivery teams, and collaborating with cross-functional teams to drive solution development and sales growth. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Expected to provide solutions to problems that apply across multiple teams - Manage end-to-end operations for client deals and delivery capabilities for a complex offering - Own service quality, cost, and leadership of delivery teams - Contribute to solution development, growth, and sales - Ensure efficient and effective delivery of services to clients - Oversee the operations of client deals, ensuring service quality and cost efficiency - Lead and manage delivery teams, providing guidance and support - Collaborate with cross-functional teams to drive solution development and sales growth Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Delivery - Strong understanding of project management principles and methodologies - Experience in managing end-to-end service delivery operations - Excellent leadership and team management skills - Ability to analyze complex problems and provide innovative solutions - Good To Have Skills: Experience with client relationship management - Experience in sales and business development - Knowledge of industry best practices and trends in service delivery Additional Information: - The candidate should have a minimum of 12 years of experience in Service Delivery - This position is based at our Hyderabad office - A 15 years full time education is required15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.