JOB ACCOUNTABILITIES:
Assist to create and maintain customer records, requests and client complaints. Co-ordinate and support the sales team in the selling and marketing of all products through efficient handling of direct mail and tele-sales.
Compile regular and ad-hoc reports ensuring these are completed accurately and within the stipulated timeframes
Maintain an effective and efficient records system of all documentation for the sales team. Records should be maintained accurately and should be easily retrievable in order to avoid loss or delays.
Respond to general queries from external customers and escalate issue to the sales Manager as appropriate.
Liase with other departments in terms of getting any required information for accurate and prompt actioning of transactional sales activities thereby reducing the time lag and increasing customer satisfaction.
Ensure customer satisfaction by solving any problems faced and handling all complaints promptly.
Support the Sales Manager with Ad-hoc projects as needed