Senior Product Associate

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate in Home Lending product team , you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development 
• Define and present strategy for features, write epics, user stories, acceptance criteria and participate in all agile events of the product group as a team member.
• Manage existing product features and actively lead the research definition and development of new features to advance the product roadmap

Required qualifications, capabilities, and skills

• With overall 8+ years of experience, requires at least 3 years of experience in a Business Analyst, Product Manager role preferably with Agile methods, process & execution
• Requires experience developing business requirements, writing stories, preferably working knowledge for creating testing conditions, use cases and validation criteria
• Demonstrated ability to work independently, and self-directed.
• Collaborative and a high level of comfort and effectiveness in coordination roles; working with multiple business and technology partners to drive transparency in project deliverables.
• Proficient in Microsoft Office Suite. Specifically, Excel, Word, Visio and PowerPoint.
• Working knowledge of Technology ( i.e AWS, Microservices, Observability)
• Working knowledge of Agile process and principles, including use of Agile project management tools (i.e., Confluence, JIRA, etc.)
• Experience in managing agile, cross-functional teams, often through influence (i.e., not direct oversight)

Preferred qualifications, capabilities, and skills

• Strong understanding of a US Mortgage drivers with some understanding of broader business context
• Strong communication skills, both oral and written (able to effectively communicate/influence thru various levels in the organization). 
• Sharp analytical, problem-solving and leadership skills
• Experience in product management focused on technology products is an advantage
   

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.