Gather and analyze integration requirements from business stakeholders.
Collaborate with business analysts, clients, and IT professionals to understand and document integration needs.
Coordinate with external vendors, partners and countries to analyze the integration needs and data exchange requirements, create data mapping, define API specifications including request/response details, data validations and message formats; identify business use cases for integration, document the integration document including API request/response samples and get it review and approved with external stakeholder.
Provide training and support to end-users and other IT team members on integration-related topics.
Perform API testing using tools like Postman and SoapUI to validate the API request/response and troubleshoot response codes & errors.
Conduct System Integration Testing (SIT) to ensure data integrity and functionality.
Work with the integration developers and operations support team to troubleshoot and resolve integration issues in a timely manner.
Perform gap analysis and identify impacts as a result of any changes or enhancements to existing APIs.
Ensure all integration processes are thoroughly documented, including data mappings, workflows, message formats, validations and transformation rules.
Maintain version control for all integration documentation, ensuring it is up-to-date and accessible to relevant stakeholders.
Plan the rollout/migration of services to the new API and validate the integration postimplementation.
Provide regular status updates and present progress reports for assigned tasks to supervisors and management.
Create integration specifications document covering integration flows, data mapping, message formats, sample API payloads, response codes and logging criteria.
