Job Description
You will be joining our Customer Care Team to add your expertise + skills to the delivery of customer excellence.
Your Role You will focus on developing + diversifying business in line with financial + volume targets. You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives: To own, monitor + drive all sales activities for (i.e. prepare quotation) customers within your control, ensuring prospects are identified, qualified + nurtured through the sales pipeline so as to close profitable + sustainable customer deals. To align your sales efforts with Customer Care Location (CCL) Managers, Pricing + Sea Logistics Business Development teams, including pricing decisions. To monitor competition by gathering current marketplace information on pricing + products. To report customer feedback to the CCL team, supporting resolutions as required. To align with CCL colleagues when onboarding new customers. To maintain + update the most relevant customer information in internal systems. To regularly review customer portfolios with the CCL Managers + team. To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality in close collaboration with the CCL. Your Responsibilities
Start your day reviewing market trends, challenges + opportunities to ensure you are attracting + pursuing customer
opportunities with competitive proposals to optimize revenue for the company.
Then, place strong focus on market penetration through sales leads + business development strategies to ensure the
capture of new customers.
Next, engage with pricing + business development teams to ensure smooth cross-functional collaboration.
Finally, focus on evolving our people, customers + carrier partners, forming trust + deeper relationships to establish
a sustainable business + network.
Your Skills and Experiences
Your strong focus on customer + stakeholder relationships along with your strong time management will be key to your success.
Job Details
- Job Location
- Karachi Pakistan
- Company Industry
- Other Business Support Services
- Company Type
- Unspecified
- Employment Type
- Unspecified
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- Unspecified