Job Description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer.
In this role, you will:
- Providing HR system functional support at a global level for a variety of task; including but not limited to:
- Assist payroll users in processing production Payrolls and resolve payroll queries raised by business/operations with-in agreed timelines.
- Prepare detailed analysis report and share with technical/Functional teams (Tier-3) to facilitate defect fixing.
- Ensuring the payroll manuals/SOPs/KBA is relevant, up-to-date and is always used.
- Prioritization of workload of assigned tasks on a day-to-day basis and share knowledge with the team members.
- Assisting other team members to further troubleshoot and analyse technical issues.
- Should focus on process/service improvement opportunities with an aim to make the process more efficient and error free.
- Promote standardization of processes across regions which falls under the scope of Tier-2 BAU support.
- Should be vigilant on BAU processes, identifying any risks and propose solutions/work around.
- Applicant should be flexible to work in shifts including weekend support based on business requirements.
