Sales Operations Executive

Job Summary

This position will be responsible for supporting the sales team with data analysis, managing operational tasks, and ensuring smooth coordination across departments. An ideal candidate will play a key role in optimizing sales workflows and driving operational excellence to help meet business targets.

Roles & Responsibilities

• Oversee and optimize the end-to-end sales process, ensuring efficiency in lead management, deal closures, and post-sales activities.
• Regularly monitor and analyze sales performance data to identify trends, opportunities, and potential issues. Create detailed reports for management, outlining key insights and recommendations.
• Maintain and update customer data in the system, ensuring accurate records of interactions, sales activities, and pipeline status.
• Collaborate with marketing, finance, production, and supply chain teams to align efforts that support sales activities and customer satisfaction.
• Assist the sales team with forecasting, tracking sales targets, and identifying deviations from planned outcomes. Provide actionable insights to help meet or exceed goals.
• Coordinate with the supply chain and production departments to manage order fulfillment, monitor inventory levels, and ensure timely deliveries.
• Assist with presentation development, and customer follow-ups to support the sales team in achieving their objectives.

KPIs

• Ensures that sales operations are aligned with customer needs and satisfaction.
• Works effectively with sales teams and other departments (e.g., finance, marketing, supply chain) to ensure alignment and smooth operations.
• Capable of managing multiple tasks, deadlines, and priorities while maintaining a structured approach to daily responsibilities.

Competencies.

• Analytical mindset with the ability to interpret data and generate actionable insights.
• Proficiency in Microsoft Office (Excel, PowerPoint).
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.

Work experience requirement

• Bachelor’s degree in business, Sales, Marketing, or a related field.
• 2+ years of experience in sales operations, sales support, or a related role.
• Experience working with CRM systems and reporting tools.
• Strong understanding of sales processes and operations management.