Rider Support Executive

“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

The pandas have embarked on an inspiring journey to serve “Meal for Every Table.” This adventure began in the bustling hub of our Delivery Heroes, Vendor Partners, Suppliers, Pandamarts, and Passionate Homechefs, all united by the dream of delivering joy through delicious food & more. Together, our pandas face challenges, bring innovations, and with unwavering determination and heart, they strive to deliver Meal for Every Table. 
Join us on our journey as we aim to connect with 25% of Pakistan's population, delivering more than just meals, uplifting lives, and driving positive transformation throughout the nation. Come onboard as a “Rider Support Executive ” and play your part in the “Operations Domain.” On this journey, you will report to “Regional Manager, Supply”

As a Rider Support Executive, you will be responsible for making calls to riders on a daily basis for company needs and objectives. This will involve training refreshers for enhancing performance of riders, reactivations, taking feedback on policies and resolution of issues in real time. 

Your Responsibilities will include: 

Responsible for making outbound/inbound calls to Riders on behalf of the company 

• Achieve daily calling target 
• Bring in targeted conversion numbers 
• Developing strong grip on rider journey from lead to street 
• Provide real time rider support as and when required 
• Convincing and diagnosing inactive riders 
• Work on Lead Conversion 
• Reactivation of inactive riders 

Your role in this journey requires the following: 

• 14 or 16 years education from a reputed institute. 
• Motivated Fresh graduate or 1 ~ 2 years of experience. 
• Strong communications, both written and verbal and public dealing skills. 
• A patient and empathetic attitude. 
• Strong time management and organizational skills. 
• Adaptability and flexibility. 
• Comfortable working in fast-paced environments. 
• Computer literacy. 

What does your playfield look like?  

• We work in a flexible but fast paced environment.
• We start and end with customers to deliver exceptional service.
• We love to innovate, prioritize, decide, and deliver. 
• We love what we do, and we don’t rest until our targets are achieved.. So if you’re also someone who is driven until the dream is achieved, come join us.