Resource Pool Officer

The Resourcing Pool Officer plays a vital role in supporting the venue staff. 

Key Responsibilities: 

Product Service Delivery

• Check availability of resource Pool and use IT/BOSS systems to ensure accurate scheduling
• Be able to plan a capacity profile to meet the provisional demand forecast for different exam products
• Timely communications with VS and test day staff to ensure smooth exam delivery
• Manage logistics of Training of VS & support training as and when required
• Managing the system of Performance evaluation of VS
• Ensuring VS are paid accurately and timely through payment process
• Support management in staff recruitment

Customer service

• Takes end-to-end accountability for researching and obtaining satisfactory and timely resolution of complex/escalated customer (internal or external) operational complaints and issues relating to venue staff coordinating input from other colleagues/departments/managers as required, to do so. Ensures the customer is kept informed throughout the process.

Relationship & stakeholder management

• Advises on or directly engages with Venue Staff when issues/ complaints arise to provide solutions
• Develops good working relationships with all operation teams, customer services and procurement

Risk & compliance

• Contingency planning and risk management of supply.
• Ensuring standards and performance for VS to manage Exam security and compliance
• Ensuring Compliance aspects of VS throughout the process of venue staff management
• Managing short term supply issues and planning contingencies during exam delivery

Analysis & reporting

• Supports daily/weekly planning/capacity meetings
• Prepares dashboard consisting of weekly/ monthly reporting of venue staff utilization

Commercial & resource management

• Operates and runs regular reports on range of standard, corporate financial processes and procedures to enable effective budget and resource management for the team, unit or project(s) e.g. purchase order system, FABS, SAP, procurement processes or BOSS.

Leadership & management

• Motivates and encourages team performance in virtual (non face to face situations).
• Plans and priorities cluster's operational activities and supports team knowledge and skills development towards effective delivery of services.

Safeguarding

• Ensure that safeguarding implementation standards are followed in exams structures and mechanisms that promote safety for children and adults
• Escalate safeguarding concern the National Safeguarding Manager Pakistan.
• Ensure safe recruitment process are consistently followed and sustained for venue staff and third parties.
• The post holders must ensure that his/her behavior is in line with safeguarding code of conduct with interacting with children and adults.

• Education: Bachelors degree in any discipline.
• Experience: 2-3 years of experience in recruitment or venue staff role. 

Role specific knowledge and experience

• Experience working in an exams environment
• Must have knowledge/ experience in child protection policies and practices
• Experience or evidence of non- permanent resource management Knowledge of Working on scheduling software.
• Knowledge and understanding of child development and its impact on behavior. Knowledge and understanding of child transitions. Knowledge and understanding of legislation and ethics surrounding confidentiality and security of information. Ability to work in a way that promotes the safety and well‐ being of children.

Skills:

• Strong communication and interpersonal skills.
• Proficient in applicant tracking systems and HR software.
• Excellent organizational skills with attention to detail.
• Ability to work collaboratively in a fast-paced environment.
• Strong problem-solving skills and ability to adapt to changing priorities.