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Job Description

About the job Relationship Officer Job Description

Position: Relationship Officer


  1. Client Relationship Management:
  • Build and maintain strong, long-term relationships with clients.
  • Regularly engage with clients to understand their needs and business goals.
  • Address client queries, concerns, and provide timely resolutions.
  • Ensure high levels of customer satisfaction by offering personalized services.
  • Identify and pursue new business opportunities within existing accounts.
  • Generate leads and convert them into long-term relationships.
  • Actively seek referrals from existing clients to expand the customer base.
  • Provide product and service recommendations that align with client needs.
  • Manage a portfolio of clients, ensuring effective communication and continuous relationship building.
  • Monitor account performance, ensuring that goals and KPIs are met.
  • Conduct regular account reviews to ensure client satisfaction and profitability.
  • Meet or exceed sales targets and performance metrics set by the organization.
  • Promote and cross-sell various products and services.
  • Track and report on sales activities, progress, and forecasts.
  • Handle and resolve any complaints, issues, or conflicts in a professional and efficient manner.
  • Escalate complex problems to higher management when necessary.
  • Implement solutions to improve client experiences and service quality.
  • Stay informed about industry trends, market conditions, and competitor offerings.
  • Share relevant information with clients to help them make informed decisions.
  • Provide feedback on client needs and market opportunities to the companys management.
  • Maintain accurate records of client interactions, transactions, and communication.
  • Prepare and submit regular reports on client activity, sales performance, and service outcomes.
  • Update the CRM system to ensure the most up-to-date client data is available.
  • Work closely with the sales, marketing, and customer service teams to ensure a seamless experience for clients.
  • Participate in team meetings and contribute to the development of strategies for improving customer relationships.

Qualifications & Skills:


  • Education:
  • Bachelors degree in BBA,B.com,BA
  • Proven experience in customer service, sales, or relationship management.
  • Experience in Retail And Retail industry is a plus.


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