Job Description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.
In this role, you will be:
- Collaborating with the Qualtrics product owner (HR Employee Listening), HR Technology, Agile Lead and/or Scrum Master to deliver the Qualtrics product backlog
- Capturing, analysing and documenting business process
- Participating in the design of solutions to address business requirements
- Configuring solutions using the Qualtrics platform
- Working with wider HR Tech teams to deliver end to end technical solutions e.g. integration, embedded surveys
- Developing excellent platform knowledge through self-learning, training courses and collaboration with professional services teams
- Actively participating in the Qualtrics Pod e.g. resolution of system defects, delivery of service requests, devleopment of changes, upgrades/patching, proactive monitoring of system health and performance
- Testing config to ensure it meets requirements and quality
- Aligning with HSBC development standards and good practice guidance, including Agile delivery and Release Management controls
- Writing appropriate functional and technical documentation for all delivery
- Identifying continuous improvement opportunities e.g. user experience, security, quality, error detection and performance enhancements
