Quality Assurance Officer

Key Responsibilities:

• Conduct monthly and quarterly visits to health facilities and communities to assess compliance with DMPA-SC protocols and standards
• Use standardized tools to evaluate counseling quality, injection techniques, and adherence to safety protocols.
• Train healthcare providers, including LHWs and facility-based staff, on quality assurance standards for self-injection services.
• Provide mentorship and on-the-job training to address gaps in skills and knowledge.
• Monitor the safe storage and disposal of used DMPA-SC units and report any compliance issues.
• Recommend actionable solutions to improve service quality and client satisfaction.
• Conduct Client Exit Interviews (CEIs) to gauge satisfaction and address concerns.
• Ensure prompt resolution of service delivery issues and coordinate with stakeholders to address systemic challenges.
• Prepare comprehensive QA visit reports and share findings with the RMEL Lead and implementing partners.
• Document lessons learned and recommend strategies for sustaining quality improvements.
• Collaborate with district health offices and implementing partners to align QA activities with project goals.
• Support the development of QA tools and processes for long-term sustainability

Requirements:

• Minimum Bachelors degree in Nursing, Public Health, or a related field; Masters preferred 
• Ideally 3 years of experience in quality assurance in healthcare settings; development sector experience is a plus.
• This job may require frequent travel of up to 50%.
• Proficiency in the dominant language of the region is a plus.
• Must be attuned to and comfortable with the culture/traditions of the people.
• Effective oral and written communication skills in English.