Quality Associate, Employee Compliance

The Quality Assurance (QA) team is an integral part of the Controls environment within Compliance and is responsible for conducting a continuous analysis against internal procedures and regulatory requirements to ensure quality, completeness and accuracy. The QA team supports the review of activities performed by several Compliance teams that support’s the firm’s Global AML prevention program with the primary focus on review and analysis of AML alerts reviewed by the AML Investigations teams.

The successful candidate has strong processing and analytical skills; the ability to work independently, and is adaptable to change.  In addition, the candidate needs to demonstrate banking and compliance knowledge, the ability to exercise sound judgment and to observe the highest degree of confidentiality in the handling of information received in the course of their responsibilities.

Responsibilities include: 

• Perform ongoing formal testing of completed Compliance cases (which includes Global Investment Management Transfer Agents/ Unconventional clients) to ensure Global standards are met and also make sure to Maintain the highest level of confidentiality throughout the QA process, disclosing only pertinent information to key stakeholders
• Collect and document data including:  alerting activity, account information, transactional data, KYC information, politically exposed person (PEP) status, adverse media as well as counterparty and any other required information to assist in the investigation
• Review and analyze large amounts of data gathered opposite Anti-Money Laundering (AML), Terrorist Financing (TF), Human Trafficking and other red flags, decipher higher risk attributes (transactional, geographical, product, customer type etc) and appropriately disposition by utilizing analytical skills and research results
• Review the quality of completed cases using pre-defined test scripts which are based on Compliance and Quality Assurance standards and question/investigate the reliability and integrity of data, the validity of conclusions and the appropriateness of assumptions made (where appropriate)  and also to Build and develop strong knowledge base on multiple functions within the team using cross training methodology to create synergies
• Identify key issues, risks, trends, observations and provide reporting of results to key stakeholders and also work with Global Partners to ensure consistency with the Global QA framework and governance approach 
• Perform root cause analysis and make recommendations for addressing identified deficiencies or improvements to business processes  and present findings via formalized feedback loop process, track and monitor corrections to identified critical defects and also consider regulatory requirements and best practices to implement changes to process 
• Present findings via formalized feedback loop process, track and monitor corrections to identified critical defects 
• Provide regular status reporting to relevant business areas and also lead the business meetings and discussions during stakeholder meetings 
• Manage people working within the team / department and strive improve performance standards attained and  manage individual and team performance standards to achieve and exceed business expectations and also manage resources and capacity simultaneously and ensure optimum utilization of resources with NIL impact to business operations

Qualifications:

• 9+ years of experience with Financial Services industry, AML/BSA, KYC, Sanctions, Compliance, Investigative or Quality Assurance background preferred along with  strong knowledge of JPMC Compliance standards, guidelines, policies and procedures and due diligence requirements 
• Experience with the build out and execution of a new team or procedures, ability to identify risks and issues and successfully navigate through to completion
• Strong research, analytical and comprehension skills, with ability to analyze large amounts of data 
• Ability to deep-dive and investigate issues to see a successful resolution and broker the solution to applicable key managers
• Exceptional research and analytical skills with the ability to analyze large amounts of data, decipher higher risk attributes (transactional, geographical, product, customer type, etc.) and develop well-reasoned recommendations
• Must be detail oriented, well organized, and a self-starter and Results-oriented Team Player
• Ability to multi-task and meet deadlines against a high volume work schedule 
• Bachelor’s degree in Finance, Economics, Forensic Accounting, Criminal Justice (focusing on financial crime) or equivalent work experience with Strong Communication skills including written, verbal, and interpersonal along with Intermediate level skills working with the MS Office suite of tools, with an emphasis on Excel and PowerPoint

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.