Initiating customer onboarding, and environment up-gradation projects
Coordinating and leading project planning sessions with all project stakeholders
Establishing project milestones, and task delivery timelines
Developing detailed project plans, and presenting them through tools such MS Project, MS Excel
Communicating the project plan to all concerned teams, and stakeholders, along with the agreed-upon delivery timelines.
Monitoring each project through its life cycle, and ensuring the timely achievement of all milestones
Anticipating events that may impact the critical path of projects, and proactively communicating delays in delivery to stakeholders, along with updated timelines
Moving customer environments to billing at the completion of onboarding, and upgradation projects
Preparing pricing analyses, and cost comparisons, for solutions proposed/provided to customers
Running customer environment inventory reports, and performing data analysis for internal, or customer requirements
Tracking of Product Pricing and SKUs
Escalating customer issues and concerns to relevant teams, or senior management
Providing input on improving existing processes
Education & Experience
Bachelors degree in computer science
Excellent English communication skills both written and spoken
Minimum 3 years of experience in relevant roles. 5 years would be preferred
Proficient in MS Office, especially in MS Project, and MS Excel
Knowledge of Project Management concepts and tools
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