Job Description
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Customer Acquisitions Health and Controls, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. Job responsibilities - Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- Identifies recurring issues and leads the development and implementation of strategies to enhance the stability and resilience of both production and non-production environments
- Promotes a culture of site reliability engineering and advocates for automated testing practices in production and non-production settings
- Supervises and enforces governance standards to ensure optimal hygiene practices for applications
Required qualifications, capabilities, and skills - 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Skilled in building and maintaining effective working relationships with internal stakeholders and technology partners at various levels. A highly motivated self-starter who excels in fast-paced environments, showcasing excellent problem-solving, time management, and planning skills, with the capability to manage multiple assignments simultaneously. Maintains a positive attitude and is easy to collaborate with while delivering on high-priority, time-sensitive initiatives
- Expertise in site reliability engineering practices
- Proficient in continuous integration and continuous delivery methodologies, as well as automated testing integrated within a development pipeline
- Excellent communication and presentation skills
- Comprehensive knowledge of Agile processes and principles, including the use of Agile project management tools such as Confluence, JIRA, and JIRA Align
Preferred qualifications, capabilities, and skills - Demonstrated prior experience working in a highly matrixed, complex organization
- Expertise in observability, including white and black box monitoring, SLO alerting, and telemetry collection, utilizing tools such as Grafana, Dynatrace, Datadog, and Splun
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
