Process Consultant - Wholesale

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If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Process Consultant - Wholesale 

Principal responsibilities

• The role holder will be granted authority by the  leadership and Business Service leads to implement the full process excellence suite of tools and techniques and to work with middle and junior management to make people and process changes which will deliver improved efficiency and quality outcomes.  There is a strong expectation that this will be done against a background of thorough and detailed data analysis.
• Role holder’s prime responsibility is to ensure that all operations teams drive and enable the delivery of the transformation programes by focusing on the globally directed projects and initiatives, designing, implementing and embedding BAU processes.
• Work with the Head of Wholesale Ops Transformation, Wholesale Business Service Leads, Centre Directors and Transformation Programme Managers to assign and optimize resources and capacity.
• Support rollout of our various WFM tools to all process areas
• The role requires a full understanding of process defect analysis techniques (specifically six sigma/lean) so that the job holder can work with the Operations to identify problems and weaknesses, contribute to end-to-end customer journey design and implement processes improvements.
• The dynamics of the business in an ever-changing environment should be carefully understood and accommodated. In particular, the requirement to deliver year on year cost efficiency and customer focused quality requires a sophisticated understanding of what Process Excellence levers will drive improvement results.
• Continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
• Implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business should comply to. This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimizing relations with regulators.