Job Description
The Principal Systems Technician at Inbox Business Technologies will be responsible for overseeing and maintaining the organization's systems and infrastructure. This role involves a mix of hands-on technical work, mentoring junior technicians, and collaborating with other teams to ensure robust and secure operations. The ideal candidate will have extensive experience with system administration, excellent problem-solving skills, and a proactive approach to technical challenges.
Key Responsibilities:
- Install, configure, and maintain servers, operating systems, and applications to ensure optimal performance and security.
- Monitor system performance and troubleshoot issues to minimize downtime and ensure reliability.
- Lead system upgrade and maintenance activities, ensuring that patches and updates are applied consistently.
- Develop and document standard operating procedures and best practices for system management.
- Train and mentor junior technicians, providing guidance on troubleshooting and system management techniques.
- Collaborate with cross-functional teams to enhance system functionality and integrate new technologies.
- Manage backup and recovery processes, ensuring data integrity and availability.
- Stay up to date with the latest industry trends and technologies to ensure the organization remains competitive in its IT offerings.
- Participate in on-call rotations and address after-hours support requests as necessary.
