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Job Description

The Principal Systems Technician at Inbox Business Technologies will be responsible for overseeing and maintaining the organization's systems and infrastructure. This role involves a mix of hands-on technical work, mentoring junior technicians, and collaborating with other teams to ensure robust and secure operations. The ideal candidate will have extensive experience with system administration, excellent problem-solving skills, and a proactive approach to technical challenges.


Key Responsibilities:


  • Install, configure, and maintain servers, operating systems, and applications to ensure optimal performance and security.
  • Monitor system performance and troubleshoot issues to minimize downtime and ensure reliability.
  • Lead system upgrade and maintenance activities, ensuring that patches and updates are applied consistently.
  • Develop and document standard operating procedures and best practices for system management.
  • Train and mentor junior technicians, providing guidance on troubleshooting and system management techniques.
  • Collaborate with cross-functional teams to enhance system functionality and integrate new technologies.
  • Manage backup and recovery processes, ensuring data integrity and availability.
  • Stay up to date with the latest industry trends and technologies to ensure the organization remains competitive in its IT offerings.
  • Participate in on-call rotations and address after-hours support requests as necessary.
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