Premier Service Manager

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Business Descriptor:

Divisional

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

Principal Responsibilities

While PSM is a generic customer services role in Branch Network (for Premier customer), Senior Premier Services Role will be a niche role for Topmost PPRM / Elite base.

Key responsibilities are as below:

• Assist the Elite RM, PPRM to achieve the AOP sales targets.
• Manage the Service Proposition for the Premier customers
• Manage all processing in relation to the Wealth Management System.
• Ensure audit & compliance while processing customer requests
• Manage all back-office functioning in relation to Premier Clients.
• Assist in creating and maintaining the Premier centre environment where the team maximizes performance & provides highest quality service in line with the Target Operating Model (TOM) as defined by Group