Pre-Sales Engineer

• Present the product effectively to prospective customers through live demos, webinars, and technical workshops.
  
• Answer customer queries via e-mail and chat channels, respond to RFPs / tenders, and prepare quotes
  
• Follow-up on leads with customers and partners.
  
• Coordinate with customers and internal teams for post-production change requests and product feature requests.
  
• Exchange with product management and marketing about our products, technologies, and services and contribute to further developing our solutions through customer feedback.
  
• Support in writing technical documentation to ensure our product knowledge remains up-to-date
  
• Understand competitor offerings and provide input to the sales team on product positioning and differentiation.
  

Desired Skills and Experience/Requirements:

• Bachelor’s Degree in Computer Science, Software Engineering, IT or related engineering fields.
  
• At least 2 years of experience in the Contact Center industry, ideally in pre-sales or Requirements Engineering or in another engineering function.
  
• Knowledge of networks, contact center technologies, and call flows.
  
• Experience in analysis of requirements, proposal preparation, responding to RFPs / demos, and conducting POCs.
  
• Excellent communication (English written and verbal) & presentation skills.
  
• Flexibility and the ability to prioritize and handle multiple work assignments simultaneously.
  
• Knowledge of MS Office (MS Word, excel, project, Visio, and PPT).
  

Nice to have

• Experience with enterprise SaaS applications, (architecture, business model, pricing)
  
• Experience with Omnichannel or Chatbot solutions
  
• Fluency in Arabic and French
  

• Be part of a highly dedicated international and fast-growing IT company
  
• An open-minded company culture where you are respected as an individual
  
• We welcome candidates who are passionate about working in an international dynamic and fast-paced environment and who are excited about the opportunity to make a significant impact on our company’s growth and success.