Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
Job Description
Independently complete the instrument installation.
Conducts initial customer training for instruments as per global standard.
Carry out preventive maintenance of systems to ensure optimal operation of instruments.
Provides technical support include repair or troubleshooting of instruments at customer site and assist peers in technical issues when required.
Clearly explain service work and result to customer.
Coordinate with engineering, customer service, and other personnel for problem resolution to expedite repairs.
Proficiently use the tools such as Rexis (Aurora), Grips and improving the service skills by continuous learning.
Other tasks or projects assigned by line manager
Documentation of all service related activities as per Roche standards.
Document duly signed service report by customer
Escalate all PRI and PSI issues timely.
Requirement
Bachelor’s degree in Bio Medical, Electrical & Electronics, Science, or Computer engineering. B.Tech in Electronics or Bio Medical
2 to 3 years of experience as a biomedical Engineer or in medical device industry.
Should be customer oriented
Can work independently and also as a team player
Compliant with Roche corporate values of integrity, courage, and passion.
Committed to excellence in service
Flexible in working and travelling
Energetic, initiative and result oriented
Good interpersonal skills
Basic IT knowledge
This role will be based in Faisalabad
Roche offers rewarding growth opportunities, a competitive remuneration package and a collaborative culture where people are united in purpose and will stretch you to be brave, speak up and think differently. Feel empowered to deliver meaningful outcomes, supported by accessible and inspiring leaders.
Roche encourages a high-performance culture where you are empowered and trusted to make decisions. We strive for excellence and extraordinary results and take a genuine interest in our people and their well-being, and our patients.
Take pride in knowing you can make a difference to millions of patients worldwide in developing diagnostics and treatments for oncology, neuroscience, inflammation, immunology, ophthalmology, rare diseases, respiratory disease and diabetes.
We are committed to providing an inclusive, safe, secure and healthy workplace, and to minimise any such impacts to our employees, customers and the community. We welcome applications from all people and encourage you to advise of any individual circumstances that may require consideration.
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche is an Equal Opportunity Employer.