D·engage is a marketing and messaging software provider whose solutions enable brands to automate digital customer engagement to improve customer experience and reduce operating costs.
D·engage’s customer driven marketing platform implements a data-driven approach to designing, automating and optimizing personalized customer engagement across channels and devices. D·engage is used by customer-centric brands across a wide range of industries.
D·engage was founded and is led by MarTech SaaS veterans who have decades of experience growing multiple SaaS companies from the ground up. These companies have now been acquired by multi-billion-dollar organizations. D·engage is our latest venture.
D·engage team is here to make a difference in digital marketing by creating customer journeys that feel highly personalized and exciting. Our mission is to work with our clients as partners and align with them to help achieve their business objectives. This is done by understanding our client’s on an individual level through data analytics and in turn interacting with them through interactive content. We offer our clients insight into their customers’ behavior and guide them through decisions and actions regarding their interactions. This is all achieved with the highest levels of data security and privacy to all data.
About the role
Be the technical guru of our support team helping and guiding our clients. This is a Pakistan based role (The candidate can apply from Karachi, Lahore or Islamabad):
Responsibilities:
You will provide professional and understandable answers and solutions
You will analyze and troubleshoot technical issues related to usability, API calls, imports, exports, campaign creation, bugs identification DB queries, basic deliverability issues among other things.
Provide guidance to the technical executive team and clients in regards to data strategy and integrations methods
You will closely work with the account management team to resolve technical issues facing their
clients in a timely manner and recognizing where you need to escalate to the development team
follow help desk workflows
1 to 3 years of experience in the SaaS industry
Excellent communication skills (email/phone)
Excellent command of English (written and spoken)
Ability to explain technical topics in an understandable fashion.
Ability to think outside of the box and provide creative solutions matching client requirements
Team player with the ability to work as part of an international remote team
Eager to learn and adapt to the ever-evolving word of digital marketing
Fluency in more than one language is highly preferred.
Technical skills:
Good knowledge of helpdesk management
Good knowledge of DNS
Understanding of mobile SDK architecture.
Understanding of mobile multi-modular support.
Understanding of mobile development platforms(Flutter, Cordova, ReactNative, Android, iOS).
Advanced knowledge of java script, website integration and HTML
Advanced knowledge of API
Advanced knowledge of DB queries and relational DB structure