Order Management Lead Agent

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 18,000 trained professionals
• 350+ locations worldwide
• Fortune 500
• Globally unified systems

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Order Management department.

• Ensure smooth and timely shipment process flow
• Ensure all customers standard operating procedures are followed as per the SOP
• Ensure accurate and timely data entry into our operating system
• Monitor shipment reports to ensure total customer satisfaction
• Support the Supervisor in the following areas:
  • Allocating workloads, monitoring workboards to ensure internal KPI’s are met e.g. timely data entry
  • Build and maintaining strong relationships with customers
  • Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
  • Assist in retention calls and complete customer reviews with your regular customers to document in the CRM
  • Monitor invoicing and BNP report where needed.
  • Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
  • Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team
  • Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
  • Promote productivity tools within the team (e.g. using workboard, invoice processing, expo )
  • Be continuously open and positive to implementing new system changes and enhancements with your team

• College/University or equivalent business qualifications
• A good understanding of Expeditors’ products, services and systems
• Good market and product knowledge
• Hazardous Materials certification (preferred)
• 2 years of industry specific qualification (country specific)
• Good Microsoft Office skills (Excel, Word etc.).
• Fluent in English
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program