Medical Receptionist, Neurophysiology

Medical Receptionist, Neurophysiology

Department: Medicine

Entity: Aga Khan University Hospital

Location: Karachi, Pakistan

Introduction:

The Aga Khan University Hospital is a not-for-profit healthcare institute that offers all medical services to their patients under one roof. In addition to the tertiary care hospital in Karachi, AKUH has a network of 4 secondary care hospitals, 30+ Medical Centres, and over 290+ Clinical Laboratories, 30+ Pharmacies in over 120+ cities across Pakistan. It also offers Home Healthcare Services and home deliveries of medicines. The Hospital provides Zakat for those patients who are eligible, and the health systems offers generous Patient Welfare to support those in financial need. In recognition of its high quality and patient safety, the AKUH is accredited by the Joint Commission International (JCI) as an Academic Medical Centre and its Clinical Laboratories are accredited by the College of American Pathologists (CAP) for fast and accurate testing.

As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopting appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.

Responsibilities:

The Aga Khan University Hospital (AKUH) is seeking a Medical Receptionist to support the smooth operations of the Neurophysiology department. This role requires strong communication, organizational, and administrative skills to ensure efficient patient care and seamless workflow.

Key responsibilities include:

• Greet and register patients, verifying insurance and demographic information.
• Schedule and confirm appointments for neurodiagnostic procedures.
• Receive and prioritize transcription assignments, ensuring accurate and timely processing of medical reports.
• Maintain strict confidentiality while transcribing and dispatching reports within set timelines.
• Perform procedural billing, manage cash and credit transactions, and ensure proper record-keeping.
• Maintain organized patient records and collaborate with relevant departments for efficient administrative support.
• Ensure compliance with AKUH policies and deadlines related to report handling and patient documentation.

Requirements:

You should have:

• At least 1-2 years of experience as a medical receptionist, preferably in a hospital setting.
• Basic understanding of medical terminology and neurophysiology procedures (EEG, EMG, etc.).
• Familiarity with medical scheduling software and Microsoft Office Suite (Word, Excel, Outlook).
• Strong interpersonal and communication skills in both English and Urdu.
• Ability to handle patient queries with professionalism and empathy.
• Experience with medical billing and cash handling preferred.
• Willingness to work in shift duties.

Note: Comprehensive employment reference checks will be conducted.

Only shortlisted candidates will be contacted.