Job Description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Market Operations Manager
Business: Employee Vetting (Digital Business Services)
Principal responsibilities
- Lead the India GSC Vetting Operations team based in Hyderabad / Bangalore with a team of HSBC Vetting investigators and also have an oversight on Vendors supporting India team. GSC India is one of the largest stakeholder for the India team and hence working with Center Directors, Exco Members, Lines of Business will be critical to the success of the delivery process. Staff engagement will be another key expectation. Other activities include but not limited to the below activities.
- Judgement- provides sound input that focuses on risk and control management but recognizes efficiency and commerciality. Keeps things simple. Will represent Regulatory and Compliance Ops Screening & Vetting at senior meetings e.g. Committee, ExCo, ManCo, Skilled Person visits, IMR, Audit meetings, External Bodies etc.
- Build and maintain good effective working relationships between Operations Management, Regional Senior Managers and other interactive process owners as appropriate.
- Act as central point for co-ordination within Regulatory and Compliance Ops Vetting Operations for HR, onshore and offshore regional teams and Group Regulatory and Compliance Ops Vetting. Identify areas of service improvement.
- Ensure that the vetting teams undertake regular liaison with their HR “customers” to ensure that the vetting process works as smoothly as possible.
- Capacity to create and maintain a strong working network across multiple groups and locations, establishing & building open and transparent relationships. Break down different team silos.
- Strong team working skills and ability to provide direction to multiple teams across geographies. Visibly lead and motivate the operational teams in pursuit of excellence, ensuring effective communications, development of skills and competency.
- Continue seeking ways to improve the process handled by vendors and HSBC and win the confidence of staff by fostering a proactive cost conscious and innovative work culture.
- Maintain and develop a team of high productive efficient executives and operation staff through effective use of the new performance management system, regular coaching, counselling and motivation.
- Leads / owns their domain and key stakeholder relationships, referrals to Senior Management are well thought through and contain options and a recommendation. Proactively pushing things forward at a good pace.Always thinking forward and anticipating the needs of stakeholders and the wellbeing of staff.
