Manager NOC Automation Support - Lahore

Description :

Grade Level: L3

Location: Lahore

Last Date to Apply: 24 Jan 2025

What is Manager NOC Automation Support?

Manager NOC Automation Support is a critical managerial role responsible for driving automation initiatives to meet the rapidly evolving business needs of the organization. This includes planning and executing Enterprise Service Management (ESM) platforms across the organization, managing the budgets for the stream, and delivering innovative solutions to enhance operational efficiency.

Reporting directly to the Stream Head - Network Operations Center, this role oversees a team of 8 direct reports and plays a pivotal role in shaping NOC’s automation strategy.

What does Manager NOC Automation Support do?

• Budget Management: Plan, execute, and align with stakeholders to manage all NOC-related budgeting activities effectively.
• Enterprise Service Management (ESM): Oversee the ESM portfolio and associated applications, including platform operations, customizations, rollouts, and innovations. Develop and implement solutions that serve both internal stakeholders and external customers while coordinating seamlessly with partners and consultants on functional and technical aspects.
• EMS Administration: Manage and maintain EMS platforms to ensure high availability, fault tolerance, operational continuity, and efficient performance.
• Sustainability Management: Ensure the sustainability of operations from a functional, technical, and people perspective by implementing robust processes and maintaining a future-ready team.
• Team Leadership: Provide inspirational leadership to the team by fostering professional development, creating shadow roles, ensuring skill-building opportunities, and supporting the general well-being of team members.

Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

Requirements

Skills Required:

• Proven hands-on experience in managing cloud-based and on-premises ITSM and digital workflow platforms such as ServiceNow and Atlassian.
• Demonstrated ability to lead and inspire teams, with a focus on fostering collaboration and developing talent.
• Exceptional conflict resolution and analytical problem-solving skills to address complex challenges effectively.
• In-depth understanding of technology platforms, including their architecture, operations, and integration.
• Strong grasp of ITIL processes, frameworks, and related industry standards to ensure alignment with best practices.

Educational & other Requirements:

• BS (Computer Science, Software Engineering), BE (Electronics, Electrical, Telecoms) or related Qualification.
• Learning Aptitude
• Problem Solver
• Team Player
• Ability to work under pressure

Benefits

Why Join Jazz?

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 70 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.