Manager, Human Resources

Manager, Human Resources

Entity: Aga Khan University

Location: Karachi, Pakistan

Introduction:

Chartered in 1983, Aga Khan University (AKU) is a private, autonomous, and self-governing international university with 13 teaching sites in 6 countries distributed across three continents. As an integral part of the Aga Khan Development Network, AKU provides higher education in several disciplines, carries out research pertinent to the countries in which it exists and has campuses, programmes and/or teaching hospitals in Afghanistan, Kenya, Pakistan, Tanzania, Uganda and the UK. As an international institution, AKU operates on the core principles of quality, relevance, impact, and access; and AKU is a model of academic excellence and an agent of social change.

AKU is an equal opportunity employer and is committed to safeguarding and aims to adopt appropriate standards for ensuring and promoting a respectful relationship with and between all faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.

Aga Khan University invites applications for the position of Manager in the Human Resource Department.

Responsibilities:

Reporting to the Senior Manager, the Manager will partner with the Academic Entity Heads or Hospital CEO and business managers to provide strategic advice and deliver business-centric HR solutions and support to their assigned business units. S/he will collaborate with HR Centres of Expertise (CoE) to identify improvements to current services and capabilities based on regular feedback from the business areas. The Manager will provide HR solutions in an efficient and high-quality manner by leveraging global processes with adaptations to local, regional or business requirements (as needed).

• Acting as the main point of contact for business heads and managers proactively engaging with the stakeholders to consult them on HR related matters.
• Contract and engage positively with CoEs to align best practice HR solutions and delivery.
• Provide guidance and input on business unit structures, workforce planning and succession planning to ensure business units have the appropriate skills and capabilities to deliver their objectives.
• Provide strategic support to business units to manage HR-related matters alongside employee lifecycle (e.g. onboarding new hires, learning strategy).
• Develop contract terms for new hires, promotions and transfers.
• Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, work with CoE Shared Services to reduce legal risks and ensure regulatory compliance in employee relations matters.
• Partner with the CoE on policy as required and provide HR policy guidance and interpretation.
• Provide advice on performance management to Academic Entity Heads or Hospital CEO and business managers (e.g. coaching, counselling, career development).
• Identify and discuss performance issues with business managers and coordinate with HR Delivery Specialists to address any issues including disciplinary actions.
• Receive and implement global concepts, processes and guidelines within the area of responsibility.
• Continuously provide feedback to Talent Acquisition on roles that need to be filled in respective business units.
• Proactively collect business needs which would include learning needs, employee engagement actions, feedback for improvement and share insights with HR Centers of Expertise.
• Coordinate and support employee engagement initiatives on the ground.
• Participate in evaluation and monitoring of training programmes to ensure success, as well as follow up to ensure training objectives are met.
• Work closely with line management and employees to improve work relationships, build morale, and increase productivity and retention.
• Engage with other Business Partners within and across your own business area.
• Interact with HR Shared Services on a daily basis and convey feedback to define and implement HR service improvement.

Requirements:

• At least eight to ten years of proven track record of providing strong HR business partnering or relevant HR management experience with a focus on workforce planning, performance management and employee relations. HR experience within higher education will be preferred.
• Demonstrate knowledge of local employment regulations and practices
• Excellent verbal and written communication skills in English
• Good financial skills with the ability to analyse numbers to facilitate decision making
• Strong negotiation skills.
• Ability to compare contrasting information, patterns, and behaviors, and analyze the impact of recommended actions.
• Ability to work independently and under pressure.
• Ability to develop and maintain relationships with people at all levels.
• Ability to work with people from a variety of disciplines and backgrounds.
• Proficiency in MS Office.
• Ability to identify and plan activities that will result in overall improvement of services.

Comprehensive employment reference check will be conducted.