At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We are a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
Job Summary：
The Area Service Manager manages all aspects of the projects from beginning to end, with direct responsibility for project/Job execution while leading, motivating and developing team members.
·Leading a 2 million Dollar Service Business directing service projects of ongoing service agreements and emergency service work within the Given Territory
·Managing regional key account by meeting them, seeking and analyzing customer feedback to improve service delivery quality, timeliness and correctness to improve CSAT
·Providing deep focus & ownership on overall services delivery and handling 1st level customer escalation
Responsibilities include, but are not limited to the following:
·Responsible for all aspects of Job execution planning for ongoing service contracts and emergency service needs, PPM, Warranty Services including work orders, change requests, etc.
·Manpower planning, PPM/BD Scheduling and assigning Task to Technician Team
·Ensures the Quality of work by reviewing technicians work Through regular Team Meetings
·Managing customer escalations and enabling support to minimize the open calls
·Accountable for the strategy and performance achievement of operating plan.
·Proper Backlog review and Monthly FC for the region to support Zonal revenue plan
·Functions as the primary interface between the Customer, Vendors, Sub-contractors, and internal expertise within the office and project administration.
·Responsible for customer satisfaction and fulfilling their needs within the agreed terms
·Maintains customer satisfaction by investigating concerns, implementing corrective actions, and communicating with customers and assigned staff.
·Maintains quality standards by supervising Job-assigned staff and inspecting job sites.
·Responsible for sharing the Quality Feedback to Factory and implementation of corrective actions time to time
·Manages the assigned project/Jobs within the time and cost estimates.
·Responsible for identifying possible cost saving opportunities and/or risk items that will occur on various projects.
·Support to Sales team on Lead generation and order closures
·Facilitates invoicing and payments by verifying and sharing the reports on time & Customer follow up.
·Supporting for Accounts Receivables and Past Due Reductions
·Responsible for Training and Developing HVAC Field Technicians and New joiners.
·Following EHS Standards at Job site and ensuring the Team is following the standards, Conducting Monthly EHS Audits etc.
Qualifications:
·A minimum of 10 - 12 years’ experience in Leading a team & territory Management
·Strong Technical & Business Knowledge including a solid understanding of service contracts, an eye for detail and superior customer service skills
·Must have a proven track record of leading, developing and coaching employees
·Experience leading in a technical environment (HVAC) is preferred
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.