Manager Cloud Communication Solutions - Islamabad

Description :

Grade: L3

Location: Islamabad

Apply by: 21st April, 2025

Role

We are seeking a highly skilled and experienced professional to join Jazz's business team as a Manager, Cloud Communication Solutions with a focus on cloud-hosted communication services. This role is pivotal in transforming innovative tools and services into market-ready B2B products, driving their commercialization, and ensuring they meet the needs of our clients. The ideal candidate will possess a strong background in relevant areas, coupled with expertise in product management and B2B commercialization, and a proven track record of successfully launching and scaling cloud solutions.

Key Responsibilities

·       Lead the development and execution of cloud communication strategies that align with the organization's goals and technical requirements.

·        Responsible for the productization of cloud communication technologies, devising end-to-end journeys involving relevant stakeholders to make them marketable.

·        Develop go-to-market (GTM) strategies for the assigned portfolio.

·        Lead the entire product lifecycle, from ideation to rollout, ensuring alignment with business objectives and client needs.

·        Build Strategic partnerships to expand the communication portfolio for Jazz business

·        Lead the P&L for the assigned portfolio

·        Manage a team of business and technical specialists to ensure smooth implementation and operational performance of cloud communication platforms.

·        Serve as the key technical and strategic point of contact for cloud communication solutions.

·        Develop new channel partnerships and ensure the enablement of sales channels.

·        Collaborate with sales teams to tailor solutions to client needs, monitor market trends, and adjust strategies accordingly.

·        Strong communication skills, with the ability to collaborate with technical and non-technical stakeholders.

·       Cross functional team management with internal & external stakeholders to ensure timely delivery of communication solutions.

·       Work closely with other departments (e.g., IT, customer support, product teams) to ensure seamless integration and adoption of cloud communication solutions.

·       Provide training and mentorship to team members and stakeholders on cloud communication technologies and best practices.

·        Serve as a liaison between the team and senior leadership, ensuring clear and transparent communication.

·        Facilitate cross-functional collaboration to drive alignment and achieve shared goals.

·        Promote open communication channels within the team to encourage feedback and idea-sharing.

·        Collaborate with senior leadership to align team goals with the company’s strategic vision.

·        Identify opportunities for continuous improvement of cloud communication solutions and processes.

Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

Requirements

• Education:
  • Master's degree in Business Management or a related field.
• Experience:
  • At least 7 years of experience in product management.
  • Proven Track record of successful solutions launch cloud with hands on experience in communication solutions (e.g., VoIP, UCaaS,CCaS etc).
  • Experience in managing teams and large-scale projects preferably in similar domains.
  • Strong experience in managing cloud-based collaboration tools and contact center technologies.
  • Strong communication skills, with the ability to collaborate with technical and non-technical stakeholders.

• • Proven ability to develop and execute successful GTM strategies.
  • Strong analytical skills to assess market trends, customer needs, and competitive landscapes.
  • Experience in pricing strategies, revenue models, and profitability analysis.

Benefits

Why Join Jazz?

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 75 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.