Job Description
Do you ever wonder what happens inside the cloud?DigitalOcean (NYSE: DOCN) simplifies cloud computing so builders can spend more time creating software that changes the world. With our mission-critical infrastructure and fully managed offerings, DigitalOcean enables startups and small and medium-sized businesses (SMBs) to rapidly deploy and scale modern applications. As a remote-first organization, our employees, like our customers, are based around the world.
We want people who are passionate about troubleshooting complex problems with systems, networking and storage at scale.
We are looking for a seasoned system administrator to help us keep the cloud running smoothly. Reporting to the manager of Cloud Operations, the Linux Systems Engineer monitors and provides first-response to all cloud health issues that impact, or could potentially impact, customer experience. You will interface with teams across the organization to research and troubleshoot issues from single droplets to cloud-wide disturbances. The shift is from 4 am to 12 pm UTC.
What You'll Be Doing: - Respond to a high volume of technical tickets generated by our customers
- Troubleshooting Linux (CentOS), Apache, Nginx, Haproxy, MySQL, PHP, Redis, Cassandra
- Create and support nagios monitoring checks for various non-standard services
- Working with DataCenter operations to troubleshoot hardware issues
- Hardware and software RAID configurations and troubleshooting
- Automated server provisioning (cobbler, puppet)
- DNS (bind) management
- Configuration and troubleshooting network and hardware (VLANs, switch ports)
- Quickly learn DigitalOcean systems and adapt to rapid changes
- Work both collaboratively and independently within a team setting (we love to use Slack!)
- Identify and communicate process improvement suggestions
- Incident management and escalations
- Help combat fraud and abuse on the platform
- Collaborate with other teams and departments to improve the customer’s experience
- Willingness to work in a 24x7 setting (weekends)
What You’ll Add to DigitalOcean:- Excellent verbal and written communication skills
- Passionate about technology and customer support
- Strong identity with our brand and team culture
- Strong background with technology and Linux systems
- Strong analytical skills and pattern recognition
- Prior experience in similar environments
Bonus Points:
- Programming/Scripting: Ruby, Python, Perl, Bash. (understand code and update small scripts)
- Source Code: Git, Gitlab
- Automation: Ansible, Puppet
- Virtualization: KVM, Xen
- Monitoring: nagios, prometheus, grafana
- Databases: complex replication scenarios (Master <-> Master)
- Clustering: understanding Redis and Cassandra clusters
- High availability: Good understanding of corosync/pacemaker HS clusters
- Storage: EMC Isilon experience is a plus
Why You’ll Like Working for DigitalOcean:- We are proud to work here. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud computing so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.
- We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
- We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support your overall well-being, from one-time work from home stipend to wellness allowance to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
- We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
- We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
*This role is located in Hyderabad, India
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