Job Description
We are seeking a highly skilled and customer-focused Lead Product Support Representative to join our team. As the Lead Product Support, you will be responsible for providing technical support to our customers, leading a team of support engineers, and ensuring the timely resolution of technical issues.
Responsibilities
- Lead a team of technical support engineers, providing guidance and support
- Provide technical support to customers, troubleshooting and resolving complex technical issues
- Collaborate with cross-functional teams to escalate and resolve customer issues
- Develop and maintain strong customer relationships
- Identify opportunities for process improvements and implement best practices
- Provide training and mentorship to support engineers
- Maintain accurate documentation of customer interactions and issue resolutions
- Stay up-to-date with the latest product features and enhancements
