https://bayt.page.link/L61hYp95RaB6GoaZ7
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Job Description

We are seeking a highly skilled and customer-focused Lead Product Support Representative to join our team. As the Lead Product Support, you will be responsible for providing technical support to our customers, leading a team of support engineers, and ensuring the timely resolution of technical issues.


Responsibilities
  • Lead a team of technical support engineers, providing guidance and support
  • Provide technical support to customers, troubleshooting and resolving complex technical issues
  • Collaborate with cross-functional teams to escalate and resolve customer issues
  • Develop and maintain strong customer relationships
  • Identify opportunities for process improvements and implement best practices
  • Provide training and mentorship to support engineers
  • Maintain accurate documentation of customer interactions and issue resolutions
  • Stay up-to-date with the latest product features and enhancements
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