OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
The Opportunity:
The resource will be part of a Managed Services team providing Application Management, Maintenance, Enhancement and Optimization for OpenText customers spread across the globe. Wide breadth of skills enabling one to interact with global customers delivering ITIL compliant Application Managed Services. This is a Service Management role where the incumbent will be managing customer relationship which includes daily, weekly and monthly sync ups with customer executives ranging from application admins to application owners to senior executives.
Your Impact:
What the role offers:
Around 10 years of experience combining Technical role in any of the Opentext products and solutions (preferably) plus Service Management and/or Program Management role for Production Operations or Software Support and Maintenance of which the last 3 to 5 years should be in the Application Managed Services stream. Experience working in ISO27k (or similar standards) compliant work environment is a definite plus. Experience in responding to RfQ’s/RfP’s including detailed questionnaires on security compliance requirements, product features, service features/KPI’s etc. Planning for operations in a 24x7 work environment with various resource skill and availability levels necessitating strategic planning as well as tactical skills in team organization and communication. Communicating KPI’s, achievements, governance summaries, utilization and other metrics to senior management involving standard office productivity tools.
Technical skills:
Competencies:
Definite Plus:
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us athr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
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