Job Description
Reading error codes flashed up on the device
Swapping out hardware
Tracing faults using diagnostic devices and software
Upgrading components
Assisting the support staff of other service-providers
May require some staggered shifts
Will require some travel to sites
Other duties may be assigned
Inventory Management
Supervise the flow of company’s stocked goods
Keep a detailed record of each new or returned goods as it
enters or leaves the stockroom.
Control and oversee ordering inventory, storage of inventory,
and control the amount of goods
Update the record file
Common inventory
management techniques knowledge
Daily, Weekly and Monthly Reporting on IT Stock.
Must be able to produce trend analysis report on common failures
on end user devices.
RequirementsYears of experience: 2 to 4 years of applied skills and experience Hardware repair of HP, Dell, and Lenovo devices including warranty parts
ordering, repair/replacement, and defective part return.Working technical knowledge of Windows operating systems to
allow for resolution of issues, or full rebuild of the PC using client specific
documentation provided by the client.Familiarity with OSX, iOS, and Android operating systems in
order to provide best-effort support to End users using related devices.Working technical knowledge of Microsoft Office Products,
antivirus products, desktop services to allow for resolution of software
application issues.Ability to utilize provided knowledge article to resolve issues
with client specific applications.Customer-facing “soft skills” including strong verbal and
written communicationsAbility to apply intermediate level of subject matter knowledge
to solve a variety of common IT issues.Acts as an informed team member providing analysis of
information and limited project input.Evaluates unique circumstances and makes technical and
procedural recommendations.Distinctive service and customer orientationFluent English in spoken and writtenConversational local languageMust be able to handle multiple tasks and adjust priorities
within deadlines
Job Details
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Job Location
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Karachi Pakistan
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Company Industry
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Other Business Support Services
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Company Type
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Unspecified
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Employment Type
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Unspecified
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Monthly Salary Range
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Unspecified
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Number of Vacancies
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Unspecified
