Overview Enterprise64 is a U.S.-based technology company that creates digital solutions for startups to Fortune 500 companies in the United States, Europe, and the United Arab Emirates. We are growing rapidly across all of our global offices and have career opportunities for those who are looking to work in a fast-growing company, work in a fun environment, looking to be challenged, grow, and fast-track their career. Responsibilities:
In this role, you will be the Operations Engineer for modern workplace engineer and support for our global Microsoft 365 platform. You will join a global team of engineers in the area of Modern Workplace and participate in daily operations, troubleshooting and service management activities.
Run global workplace operations – M365 support, Mobile Device Management (InTune) and Entra ID aka Azure Active Directory operations utilizing Microsoft 365 technologies
Transition / assume responsibility for new solutions from project team into operations
Build knowledge and know-how to support new features and functions deployed by project teams
Responsible for a sustainable operation within the Modern Workplace Solution Area as well as its integration with other Solution Areas along the whole solution lifecycle
Troubleshoot and identify issues raised by the Global Service Desk / Level 1 Support requirements gathering and design for operational change requests
Drive the reduction of end-user incidents through root cause analysis and end-to-end quality assurance Assess and plan change requests for technical feasibility, effort, and risk including cost estimates
Act as technical lead in implementation projects and continuous improvement initiatives
Support Operations Team members within respective areas to build collaboration, knowledge, and expertise across the entire team
Strong Knowledge of Conditional Access policies, MDM, Entra ID, MS Defender, M365 stack.
Requirements:
7+ years of in Operating, administering, and managing Standardized Clients for Microsoft Windows
3+ years of Microsoft products such as O365, Modern Workspace, Defender, Intune, OneDrive, SPO, etc.
Operating, administering, and managing Client Management Systems for MS Windows, Apple IOS
