IT Support Staff

1. Responsibilities:

• Monitor system performance, analyze and resolve system issues to ensure stability and efficiency.
• Communicate with customer, gather their issues, and provide troubleshooting and solutions.
• Collect customer requirements and feedback them to the R&D team in China.
• Track customer issues or requirements until final closure.
• Manage patch upgrades and functionality upgrade verification.
• Coordinate and respond swiftly to handle emergency incidents and resolve system failures.

2. Requirements:

• Bachelor's degree or above in Computer Science, Information Technology, or related fields.
• Prior experience in IT systems operations is preferred.
• Proficient in Linux/Unix operating systems, with the ability to configure, manage, and troubleshoot systems.
• Familiarity with common shell scripting languages and automation for operations.
• Experience with database management (e.g., MySQL) and familiar with SQL queries.
• Basic knowledge of the telecommunications industry.
• Ability to communicate effectively in English.
• Strong communication, teamwork, and problem-solving skills.
• Able to work under pressure, with good emergency response and troubleshooting abilities.