Job Description
9D Technologies is at the forefront of app and game publishing, delivering innovative and engaging mobile experiences to users around the globe. Our mission is to create extraordinary digital experiences that captivate and entertain, and we are committed to pushing the boundaries of creativity and technology.
Responsibilities
- Provide technical support and troubleshooting for hardware, software, and network-related issues.
- Respond to user inquiries via phone, email, or in-person promptly and professionally.
- Install, configure, and maintain operating systems, software, and IT equipment, including printers and peripheral devices.
- Perform regular updates, backups, and preventative maintenance of systems.
- Monitor and troubleshoot network connectivity issues to minimize downtime.
- Assist in setting up and maintaining network equipment, including routers, switches.
- Document IT procedures, manuals, and guides for internal reference.
- Train users on new technologies, systems, and best practices.
- Educate staff on IT security policies and procedures to safeguard organizational data.
- Collaborate with the IT team to ensure seamless support across departments
