IT Service Management Representative

Project Role : IT Service Management Representative
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : ServiceNow
Good to have skills : Automation Integration, Information Communication Technology (ICT), Flexera
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an IT Service Management Representative, you will oversee the delivery of IT production systems and services, ensuring client satisfaction and managing service risks. Your role involves providing operational support to keep production systems and devices online and available throughout the day. Roles & Responsibilities: - "The Information Technology Tools Administration and Integration Consultant is a technical position requiring intermediate-level architecture, planning and administration of: Information Technology (IT) services, applications, systems, components and integrations. This position requires data analysis, design, development and implementation of modules using object-oriented code for data extract/transform/load (application programming interfaces [APIs], structured query language [SQL]), integration, automation and web user-interfaces (UIs). Incumbents must be able to think logically/conceptually about business, technical/data requirements and effectively communicate (non-technically) with IT staff/customers/stakeholders. He/She is a primary liaison between the Administration team and technical/business customers. W Possibly directing the technical work of other team members, junior associates and/or partners to deliver results. The purpose of this role is to provide managed/integrated IT services (stable, secure, standard, simple, supportable, self-operating [automated], sourced, compliant), which are governed/prioritized by key stakeholders (including the Administrator team). Service areas may include, but are not limited to, applications/tools enabling management of IT services, assets/infrastructure (network and systems), IT monitoring, job scheduling, integration code, automation and IT security. Team members work closely with IT Infrastructure and Security teams, internal customers and external partners to identify requirements, set priorities and deliver business outcomes via current tools." Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow - Strong understanding of IT service management principles - Experience in managing IT production systems and services - Knowledge of risk management and client satisfaction practices - Hands-on experience in operational support for online systems and devices Additional Information: - The candidate should have a minimum of 7.5 years of experience in ServiceNow - This position is based at our Hyderabad office - A 15 years full time education is required15 years full time education

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