IT Service Desk

Inbox Business Technologies is looking for a dedicated IT Service Desk professional to join our dynamic team. The IT Service Desk role is pivotal in delivering high-quality technical support and assistance to our users, ensuring that all service requests are handled effectively, contributing to exceptional customer satisfaction.The ideal candidate will possess technical proficiency, strong communication skills, and a commitment to providing outstanding service as they manage incoming inquiries and troubleshoot diverse hardware and software issues.Responsibilities Act as the first point of contact for end-users, providing technical support and guidance through various communication channels, including phone, email, and chat. Troubleshoot and resolve technical issues related to desktop systems, applications, and software, ensuring minimal disruption to user productivity. Log, track, and manage all service desk incidents and requests in the ticketing system, ensuring accurate documentation and timely follow-up. Collaborate with other IT teams to escalate complex issues as needed, ensuring swift resolution of service requests. Assist with user account administration tasks, including password resets and permissions management. Provide training and support for new users, ensuring they understand the tools and systems available to them. Participate in continuous improvement initiatives, providing feedback on recurring issues and suggesting enhancements to existing processes.